AMSI and its partners - hereinafter referred to as AMSI, reserves the right to limit each
telephone call to 30 minutes (thirty) and to limit each call to one incident. AMSI may
also limit or terminate support service to a customer who uses the service in an
irregular, excessive, abusive or fraudulent manner.
Terms, conditions, support features, procedures, pricing and support availability are
subject to change at any time without notice (including charging for the options that are
currently offered for free). Coverage is non-transferable and is valid for the individual
purchaser only at a single location. Support is available only to end-users.
Service availability may occasionally deviate from stated hours due to downtime for
systems and server maintenance and observed U.S. holiday's.
Support Topic Limitations
Inquiries are limited to the following product areas: installation, upgrade assistance,
basic usability and basic functionality, as described in the AMSI product
documentation. No support plan offered by AMSI covers inquiries on accounting
practices or networking issues, or includes application consulting or training.
Customers will not be charged for calls (or portions thereof) or emails (or portions
thereof) that are the result of a bug in the software that is not yet fixed. A bug is defined
as a situation where the program produces an error wherein the program does not
report a number that is mathematically correct or that the program does not perform as
designed and documented. The term bug does not include enhancement requests or
even a customer's expectation that the software should perform or produce results in a
certain manner. The customer agrees AMSI determines the final outcome as to any
discrepancies of opinion in determining what is a bug. If the bug has been fixed, and
has been available to download from our web site for 3 days, then the customer agrees
that the call or email will be chargeable.
Support is available for AMSI Products only.
Limitation of Liability and Damages
AMSI's sole liability, and the customer's sole remedy, for any loss suffered by the
customer arising under technical support will be a 10% refund of the total fees paid by
the customer to AMSI Software Corporation for the 12-month period during which the
loss is suffered. Under no circumstances will AMSI be liable to the customer for
Disclaimer of Warranties
THE AMSI SUPPORT NETWORK SERVICES ARE PROVIDED "AS IS." AMSI HEREBY
DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED,
REGARDING THE SERVICES OR ANY RELATED MATERIALS, INCLUDING FITNESS
FOR A PARTICULAR PURPOSE, QUALITY, MERCHANTABILITY, ACCURACY AND
NON-INFRINGEMENT. IN NO EVENT SHALL AMSI BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY
DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING
FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT
OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SERVICES AND
AMSI may contact its customers, from time to time, by mail, phone, fax or e-mail to
deliver information and other materials, to advise customers about new products and
services, and to measure their satisfaction with the Technical Support Network.
All sales are final on the fees paid for technical support.
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delivering industry-changing software--property management software--that relieves much of the stress and headache that managers experience on a daily basis.
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